For many people, having to call 911 often means a very bad day in their life. Even if the outcome is positive and uplifting, the moment of emergency must be one of the most traumatic and difficult things a person can experience. Helping people in need of first aid through this process is a difficult and often thankless job for 911 dispatchers.
The 9/11 attacks took place on September 11, 2001. Although so much time has passed, people will never forget this event, nor will they forget it. The changes this event brought about in people's lives.
When people think and talk about first responders, they usually mean police officers, firefighters, etc., but the truth is, anyone who can help you out of harm's way can be a first responder. The brave first responders, men, and women, who hold these positions may not dive headfirst into danger, but they are often responsible for keeping people calm in a tense situation so they can calmly respond to what has happened, rather than getting caught out and letting it escalate.
In addition, the 911 dispatcher must ask and obtain important information from the person in distress, as well as stay calm and plan countermeasures in the first place. If you want to put the efforts of these first responders on the challenge coin, these heroes are a good choice.